ABOUT
Customer Service
Our Full Service Commitments
From initial consultation to long term technical support, we ensure reliability at every step of your project.
Stage 01
Pre-Sale Service
Fast Reply: Our professional technical team guarantees a reply to your engineering and technical questions within 2 hours.
Technical Support: Experienced senior engineers provide comprehensive technical layout support based on your specific on-site environment.
Reasonable Quotation: We deliver highly optimized design plans and commercial quotations to save capital costs for our customers.
The Best Service: Dedicated 24/7 service hotline ensures our team is online and available to assist you at any time.
Stage 02
In-Sale Service
• We utilize standard international industrial product sales contracts for all agreements and technical protocols.
• We strictly abide by all terms to ensure the smooth performance of commercial contracts and technical specs.
• We strive to deliver quality products on time and in full, utilizing heavy duty export packaging to ensure goods arrive intact.
• We actively communicate and respect user timelines to provide coordinated engineering support during production.
• Regardless of the contract value, all global customers receive fair pricing and identical service standards.
Stage 03
After-Sale Service
Warranty Terms: The standard warranty period for our equipment is 1 year. We provide free component replacement during this active warranty period.
Out of Warranty: For any part replacements required beyond the standard warranty period, components are provided strictly at raw factory cost.
Rapid Response Support: Our 24 hour technical support hotline receives client inquiries and triggers immediate response and troubleshooting guidance from professional engineers.
Full Lifecycle Services
We provide comprehensive full lifecycle services for power equipment, encompassing intelligent operations, technical engineering support, and reliable digital management capabilities to ensure long term system safety.
Section 01
Value-Added Services for Users
🛠️ Equipment Inspection & Consulting: Health Assessment + Technical Support
👨🏫 O&M Training: On-site Operation Guidance + Intensive Technical Training
⚙️ Spare Parts Support: Standard Parts + Non-standard Customization + Emergency Spares
🔍 Maintenance & Testing: Regular Site Inspections + Preventive Grid Testing
⚡ Repair & Modification: Full Equipment Repair + Technical Upgrade and Modification
🚀 On-site Support: Professional Installation Guidance + Commissioning + Power Supply
Section 02
Manufacturer Accompanying Services
• On-site Installation Guidance for newly deployed power equipment
• Comprehensive Commissioning and Energization Support Services
• Rapid On-site Problem Handling, Fault Analysis and Troubleshooting
• After-sales Engineering Technical On-site Support for global projects
• Outsourcing Engineering Project Execution and Collaboration Services
Section 03
Equipment Types Covered
• High Voltage / Medium Voltage / Low Voltage Complete Sets of Equipment
• Heavy duty Oil-immersed Transformers and Dry-type Transformers
• Professional GIS / AIS Substation Complete Equipment
• Circuit Breakers, Ring Main Units, and other core Primary Equipment
• High level Relay Protection, PLC, and DCS Automation Systems
Section 04
Service Capability Commitment
Work Order Response
Within 2 Hours
On-site Arrival Time
Within 12 Hours
📍 Nationwide Service Network and Support Center Coverage
📉 Project Rejection Rate Control Standard: Less than 3 percent
Tel
Industry Cluster District, Jiaxian, Pingdingshan City, Henan Province, China
Oil-immersed Power Transformer
Dry-type Power Transformer
High And Low Voltage Switchgear
Transformer Substation
Supporting Sevice
MESSAGE
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